Refund policy

Requests for returns should be initiated within 30 calendar days of delivery with the purchase information and a written explanation. For suspected mechanical faults, we may request diagnostic trouble codes, installer findings and clear photographs of the identification tag so the issue can be reviewed fairly. Do not open or rebuild a disputed assembly without written authorization, as alteration can prevent assessment of its delivered condition. If we shipped the wrong application or a materially defective item, remedies will be handled under the applicable purchase terms and consumer law. For non-defective orders placed in error, a return may be approved only after confirming the unit is complete, undamaged and suitable for resale, with any applicable return transport charges disclosed first. Installation labor, shop storage fees and unrelated vehicle repairs are not included in a parts refund unless required by law.